ORDERS OVER R2500 IN GUATENG MAJOR AREA AND WEIGHING LESS THAN 7KGS VOLUMETRIC
Will be Dispatched via Economy Delivery service at no additional charge. See more delivery options available at checkout or ask us.
What are my delivery options?
We courier your order to any address in South Africa. We also allow Same Day Collections but this option is available on request only ( depending on what item and location ) and will come free of charge.
When you place an order our system will offer you a choice of delivery options based on your delivery address. Any orders above the weight specified on the delivery option will be voided and requoted. You may also select the “Quote Delivery Option” so we can get back to you with pricing, options and lead times.
When will my Order be dispatched?
We dispatch all orders Same day, if the following are met before 12pm:
- 1. payment reflects
- 2. stock and price are confirmed
or else it will fall over to the next working day. ( Extended processing time can be provided on request )
Funds reflect immediately when paying via credit card or cash deposit.
How long does delivery take?
Courier deliveries are made Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays ( Can be quoted on request, contact us ). Allow about 1-2 business days for delivery in Gauteng Major Area. Delivery to all other Major Areas, please allow 2-3 days for delivery. For delivery to Outlying Areas, Karoo, etc, allow 3-5 business days or may take longer depending on Courier’s routes. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.
Please note that the lead times shown below are the best case scenarios and does not take into account any delays. We do our best to dispatch orders as they come in and we rely on the couriers not experiencing delays themselves, but we cannot guarantee the lead times, they are just estimates. Please add one working day to be safe. If you need to know exactly how long a particular courier delivery will take, please contact us and we will gladly assist.
|Destination||Estimated Delivery Time|
|Gauteng Major Area||Orders placed Monday to Friday should be delivered one to two working days later e.g. if you place your order on Monday before 12pm, we will send it same day and you should get it on Wednesday latest.
Orders placed on the weekend will be processed on the following working day and delivered Wednesday latest.
|All other Major Areas outside Gauteng||Orders placed Monday to Friday should be delivered two to three working days later.
Orders placed on the weekend should be delivered on Wednesday, maybe Thursday.
|Small Towns & Regional Areas
(e.g. George, Knysna etc.)
More than 50km away from a Major Area
|Allow three to five business days or may take longer depending on Courier’s routes. Please do not hesitate to contact our customer services team if you wish to get a more exact estimate.|
|International Areas||Delivery time only available after Weable Team has quoted you.|
Unforeseen circumstances e.g. adverse weather, closed roads, strikes etc. could prolong the delivery time. This is rare but it does happen, so ‘late’ delivery is not a ground for refund or cancellation of the order when in transit ( Fee’s will be applicable if this should be requested ). However if your delivery has not been delivered after the estimated times shown above, please contact us with your order number so that we can follow up on the matter.
WHAT IS THE STANDARD COST OF DELIVERY?
A less dense item generally occupies more volume of space, in comparison to its actual weight. The volumetric or dimensional weight is calculated and compared with the actual weight of the delivery to ascertain which is greater; the higher weight is used to calculate the delivery fee.
EXAMPLE Take 2 parcels of the exact same weight (3kg) but if different sizes:
The parcel will be billed on the basis of 6kg.
It is billed on the basis of the Volumetric weight (VW) since the VW > actual weight
The parcel will be billed on the basis of 3kg.
It is billed on the basis of the actual weight since the actual weight > VW
The delivery charge for courier delivery varies depending on where the order is going:
- Major Center Up to 7Kg Max - Economy R99.95
- Local Up to 7Kg Max - Economy R69.95
- Outlying Areas Up to 7Kg Max - Economy R249.95
- Local Up to 7Kg Max - Express R89.95
- Major Center Up to 7Kg Max - Economy R199.95
If delivery is to a main center and you are not offered the courier delivery option, please select the “Send Me a Quote For Delivery” option or please contact us so that we can double check if the service is available for your city and we can update our system.
We’re a registered importer and exporter so we deliver to Namibia, Botswana and Swaziland etc via Courier/Freight Services, on request only. Request a quote for delivery by contacting us.
Please note that you may have to pay customs duties when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.
What happens if an item I ordered is out of stock?
We will contact you asap to arrange either an alternative, back-order or refund.