Frequently Asked Questions

FAQ Topics

All about Orders

Q How do I place a new order?
Q I placed a new order and paid, what now?
Q Meaning of Order/Quote in Processing Status?
Q Meaning of Order/Quote on Pending or No Status
Q How do I track my order?
Q What happens if you send me the wrong things?

Pricing and Availability?

Q How do I know if stock is available?
Q Is the price advertised the price I will expect to pay?

Creating & Editing an Account

Q How do I create an account?
Q How do I edit my details?
Q I've forgotten my password. What now?

Cancellations

Q Can I cancel my order?
Q How do I cancel my order?

General

Q I think you have a pricing or information mistake on one of your items, is this possible?
Q What are browser cookies and why do I need them?
Q Can I come and purchase from your offices or store?
Q How would I search for a particular product?

Payments

Q Why am I charged Payment Admin Fees?

How do I know if buying from you is safe?

Q Registered on Price Check as a Trusted Shop
Q Registered Company
Q Secure Online Payments

Keeping in Touch

Q Do you have a newsletter?
Q Where else can we see what's happening at Weable?

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